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Useful guides, terms of business – you’ll find it all here.

This page gives our clients access to our legal documentation, forms and guides. If you’re looking for something in particular that isn’t listed on this page, please don’t hesitate to get in touch with us.

Legal Documentation

Insurance Act Explained
Full details about changes to Insurance arrangements arising from the implementation of ‘The Insurance Act 2015’ which will affect all business insurance policies.
Terms of Business Agreement - Commercial

Detailed information to help you to decide if our commercial services are right for you.

Privacy Policy
This Notice explains when and why we collect personal information about people who use our services, how we use it, the purposes for which we may disclose it to others and how we keep it secure.
Terms of Business Agreement - Personal Lines
Detailed information to help you to decide if our personal lines services are right for you.
Complaint Handling Procedure
Detailed information to help assist you in the event that you would like to make a complaint.


Employee Reference Number (ERN) Guide

With immediate effect it is a legal UK requirement for businesses to provide an ERN when purchasing employer’s liability insurance. This guide has more information.

Reviewing your Insurance

Before considering a review of your insurances, it’s worth clarifying what you are looking to achieve. This guide explains a little bit more.

Claims App Instructions

We understand that reporting claims can be tedious and time consuming. That is why we want to make it as easy as possible. Our Claims App means that you can report your claim on the go.


Our hints and tips for protecting your property over the winter months, to help prevent unexpected events. With advice on drainage, flat roofs and trees and preventative tips on things like avoiding burst pipes.

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